Shipping & Returns Policy
Shipping Procedures
We prioritize the safe delivery of our botanical oils and premium sets. All orders are shipped via premium carriers with temperature-controlled packaging to ensure the integrity of our natural ingredients. Delivery times vary by location, typically ranging from 3 to 7 business days.
Return Conditions
We accept returns within 30 days of delivery for unused products. Items must be returned in their original packaging and condition. Please contact our customer service team to initiate a return request. Once processed, a full refund will be issued to the original payment method.
Exchanges & Refunds
If a product arrives damaged or defective, we offer a complimentary replacement or a full refund. For exchanges, we will process a new order for you at no additional cost. Please note that shipping fees are non-refundable for returned items.